Build practical IT support, troubleshooting, documentation and client consultancy skills through guided projects and real-world scenarios.
Instructor
Q Skill Solutions Training Team
Start Date
14 Jul, 2026
Duration / Mode
3 Months (Hybrid)
This practical training programme prepares learners for entry-level and developing roles in IT support and technology consultancy.
The course combines technical foundations with workplace skills, including hardware and software troubleshooting, operating systems, networking, cybersecurity awareness, service-desk processes, documentation and professional client communication.
Learners complete guided labs, troubleshooting exercises, case studies and a final support project. The programme is suitable for beginners, graduates, career changers and professionals who want a structured introduction to IT support.
Who Should Attend
The programme contains eight structured modules covering IT support foundations, computer systems, operating systems, networking, troubleshooting, cybersecurity, service management and client consultancy.
Each module includes guided learning, practical exercises and knowledge checks. The final module includes a capstone support case study.
